Shipping Policy

Last Updated: September 2026

Order Processing

Orders are typically processed within 1–3 business days, excluding weekends and holidays. During high-volume periods, promotions, product launches, or holidays, processing times may be slightly longer.

Once your order has shipped, you will receive a confirmation email with tracking information.

Shipping Rates

Sano offers FREE standard shipping on orders of $50 or more within the continental U.S.

Orders under $50 are subject to a flat-rate shipping fee of $9.99.

The $50 free-shipping threshold is calculated based on the merchandise subtotal after discounts and promotions and before applicable taxes.

Where We Ship

Sano currently ships within the continental U.S.

We do not ship to Alaska, Hawaii, Puerto Rico, U.S. territories, P.O. Boxes, APO, FPO, or DPO addresses. At this time, Sano does not offer international shipping.

Shipping & Delivery

Delivery times vary depending on your location and shipping carrier. Estimated delivery times begin once your order has been processed and shipped.

Orders may be shipped through UPS, FedEx, USPS, Amazon Shipping, or another trusted carrier.

Please note that delivery dates are estimates and are not guaranteed. Carrier, weather, holiday, or other unexpected delays may occasionally occur outside of Sano’s control.

Multiple Shipments

Because Sano products vary in size and weight, your order may be shipped in multiple packages that arrive separately.

You will not be charged additional shipping fees if your order is divided into multiple shipments.

Out-of-Stock Items

We do our best to keep inventory availability accurate. Occasionally, an item may become unavailable after an order has been placed.

If this occurs, we may ship the available items separately and contact you regarding the unavailable item. You will not be charged additional shipping fees as a result.

Damaged, Missing, or Lost Packages

If your order arrives damaged, is missing an item, or appears to have been lost in transit, please contact us as soon as possible.

Email:

hello@sano.store

Please include your order number and details of the issue. For damaged products, we may also request photos of the product and shipping packaging so we can assist you.

Incorrect Shipping Information

Please make sure your shipping information is complete and accurate before placing your order.

If you notice an error, contact us as soon as possible. We will do our best to assist you before your order ships, but we cannot guarantee that an address can be changed once an order has been processed or shipped.

Questions?

For questions regarding shipping or an existing order, please contact: