Return Policy

Last Updated: September 2026

At Sano, we want you to feel confident trying our products. If you are not satisfied with your purchase, eligible products may qualify for a refund within 30 days of delivery under the conditions outlined below.

30-Day Satisfaction Guarantee

Customers may request a refund within 30 days of delivery.

To be eligible, you must:
Request the refund within 30 days of delivery
Provide your order number or proof of purchase
Have purchased the product directly from Sano
Follow the instructions provided by our customer service team

Sano reserves the right to request additional information or photos when reviewing a refund request.

How to Request a Refund

All refund requests must be approved in advance.

To start a request, contact us at:

hello@sano.store

Please include:

Your order number
The product(s) associated with your request
The reason for your refund request
Photos, if requested or if the product arrived damaged, defective, leaking, or incorrect

Once your request has been reviewed, our customer service team will provide the appropriate next steps.

Please do not mail products back to Sano unless our customer service team specifically instructs you to do so.

Shipping & Refund Deductions

Original shipping costs are non-refundable.

A $9.99 shipping charge will be deducted from refunds issued under our 30-Day Satisfaction Guarantee, including orders that originally qualified for free shipping.

For orders under $50, the original $9.99 shipping charge is non-refundable.

For orders of $50 or more that qualified for free shipping, a $9.99 shipping charge will be deducted from the approved refund amount.

This deduction does not apply to approved refunds for products that arrived damaged, defective, leaking, or incorrect due to an error by Sano.

Refunds

Once your request has been reviewed and approved, the eligible refund amount, less any applicable shipping deduction, will be issued to your original payment method.

Please allow 5–10 business days after your refund has been processed for it to appear on your account. Processing times may vary depending on your bank or payment provider.

Damaged, Defective, Leaking, or Incorrect Products

Please inspect your order after delivery.

If a product arrives damaged, defective, leaking, or incorrect, please contact us as soon as possible.

Please provide:

Your order number
A description of the issue
Photos of the product
Photos of the shipping packaging

Please do not discard the product or packaging until your claim has been reviewed.

Once reviewed, we may offer a replacement or refund, as appropriate.

The standard $9.99 shipping deduction will not apply to approved refunds resulting from a product that arrived damaged, defective, leaking, or incorrect due to an error by Sano.

Missing Items

If an item is missing from your order, please contact us promptly with your order number and details of the missing product.

Some orders may arrive in multiple shipments, so please check your tracking information before reporting an item as missing.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

We will do our best to accommodate cancellation requests before an order ships, but we cannot guarantee that an order can be cancelled once it has entered processing.

Once an order has shipped, it cannot be cancelled. However, after delivery, you may request a refund in accordance with our 30-Day Satisfaction Guarantee.

Bundles & Promotional Offers

Refunds for products purchased as part of a bundle, discount, or promotional offer will be based on the amount actually paid for the applicable product.

If a refund for part of an order causes the remaining purchase to no longer qualify for the original bundle or promotional discount, the refund amount may be adjusted accordingly.

The standard shipping deduction described above applies to eligible refunds under our 30-Day Satisfaction Guarantee.

Products Purchased From Other Retailers

Our 30-Day Satisfaction Guarantee applies only to eligible purchases made directly from Sano.

Products purchased from another retailer, marketplace, or third-party seller are subject to that seller’s applicable return and refund policies.

Refund Abuse & Fraud

Sano reserves the right to limit or refuse refunds when there is evidence of fraud, abuse, excessive refund activity, or misuse of our 30-Day Satisfaction Guarantee, to the extent permitted by applicable law.

Contact Us

For questions about a refund, damaged product, or eligibility under our 30-Day Satisfaction Guarantee, please contact: