Frequently Asked Questions
Find answers to the most common questions about Sano products, orders, shipping and more.
Sano is a household cleaning brand with over 65 years of experience developing products for everyday cleaning and home care. Our range includes products for laundry, kitchens, bathrooms, floors, toilets, freshening, and more.
Each product page includes information about what the product is designed for, how to use it, and its ingredients. You can also shop by cleaning categories to find the right product for your needs.
Directions are provided on the product packaging and on the individual product page under How to Use. Always follow the instructions and precautions provided on the product label.
Some Sano products are concentrated or formulated for specific dosing. Check the individual product page and packaging for the recommended amount and usage instructions.
Not necessarily. Sano products are formulated for specific uses and surfaces. Always check the product label and usage instructions before applying a product to a new or unfamiliar surface. When appropriate, test the product on a small, inconspicuous area first.
Sano currently ships within the continental U.S. We do not ship to Alaska, Hawaii, Puerto Rico, U.S. territories, P.O. Boxes, APO, FPO, or DPO addresses. At this time, we do not offer international shipping.
Orders are typically processed within 1–3 business days, excluding weekends and holidays. Delivery time after shipment depends on your location and carrier.
Once your order ships, you’ll receive an email with tracking information.
Sano offers FREE standard shipping on orders of $50 or more within the continental U.S.
Orders under $50 are subject to a flat-rate shipping fee of $9.99. The $50 minimum is calculated after discounts and promotions and before applicable taxes.
Once your order ships, you will receive a shipping confirmation email containing your tracking information.
Please contact our customer service team as soon as possible with your order number and photos of the product and shipping packaging.
Please keep the damaged product and packaging until our team has reviewed the issue and provided next steps.
Contact us as soon as possible. We will do our best to accommodate changes or cancellations before your order ships, but changes cannot be guaranteed once an order has entered processing.
Orders that have already shipped cannot be cancelled.
Eligible products may be returned within 30 days of delivery.
Please review our Return & Refund Policy for complete eligibility requirements and instructions.
Once an eligible return has been received and inspected, we will notify you regarding your refund. Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.
Sano products are available through our online store. As our U.S. retail presence grows, additional locations may become available.
Yes. For wholesale, distribution, or retail inquiries, please visit our Wholesale page or contact our wholesale team.